Eurocaltech Grievance Mechanism
• Receives complaints, investigates, makes a decision, and offers appeal.
• Complaints can be submitted via email, letter, phone, or in person.
• Complaints are managed by a responsible person, aiming for fair, objective decisions.
• Complainants have the right to appeal, potentially involving further review by a higher authority or panel.
• Eurocaltech maintains records of all complaints, investigations, and outcomes.
• Confidentiality requirements protect privacy and protect whistleblowers from retaliation.