CALIBRATION SERVICES TERMS AND CONDITIONS
Calibration Services Terms and Conditions
Eurocaltech Calibration Policies
• Eurocaltech is not committed to specific calibration until the instrument and procedure are reviewed.
• Delays due to affiliates, lack of accessories, procedures, or parts are beyond Eurocaltech control.
• Batteries, fuses, and lamps are charged separately and not included in calibration costs.
• Customers are responsible for the removal, restoration, and programming of returned instruments.
• Subcontracted calibrations are quoted in advance and require customer authorization.
• Quoted calibration prices are subject to verification upon arrival.
• Customers receive an automatic instrument due for calibration notice.
• Eurocaltech provides uncertainties of measurement for all tests for ISO/IEC 17025:2017-compliant calibration services.
• The calibration due date must be specified if it appears on the calibration certificate and label.
• Eurocaltech guarantees that an instrument is out of tolerance due to repair or calibration flaws within one month for electronic instruments and mechanical instruments.
On-Site Services
• Customers must authorize Eurocaltech technicians to disconnect instruments and leads for calibration.
• Customers must provide an environmentally controlled area with proper lighting, electrical service, and space for Eurocaltech standards and computers.
• A travel charge per technician will be applied.
• Cancellation on the day of an onsite visit will incur the minimum charge per visit and any applicable charges.
Eurocaltech Repair Policies
• Lab and subcontracted repairs are quoted in advance and require customer authorization.
• Eurocaltech's ability to calibrate an instrument does not imply its ability to align or repair it.
Delivery and Shipping
• Eurocaltech provides pick-up and delivery services and customer instruments from the time they leave the customer’s premises until they are returned.
• Eurocaltech is not responsible for items not listed on the customer purchase order or packing list.