CALIBRATION SERVICES TERMS AND CONDITIONS
General terms and conditions
Eurocaltech Calibration Policies
Eurocaltech is not committed to specific
calibration until the instrument and procedure are reviewed.
Delays due to affiliates, lack of accessories,
procedures, or parts are beyond Eurocaltech control.
Batteries, fuses, and lamps are charged
separately and not included in calibration costs.
Customers are responsible for the removal,
restoration, and programming of returned instruments.
Subcontracted calibrations are quoted in advance
and require customer authorization.
Quoted calibration prices are subject to
verification upon arrival.
Customers receive an automatic instrument due
for calibration notice.
Customers must ensure the instruments calibrated
by Eurocaltech are free of contamination.
For ISO/IEC 17025:2017-compliant calibration
services, Eurocaltech provides uncertainties of measurement for all tests.
Users are responsible for applying the stated
measurement uncertainties to
The price quoted is for calibration only; extra
spares and hidden defects will be charged separately.
Calibration certifications do not include
suggestions regarding the calibration interval.
The calibration due date must be specified if it
appears on the calibration certificate and label.
A statement of conformance can only be included
at client request.
The Eurocaltech Validated Calibration technique
is based on many international standards, such as BS, ISO, IS, ASTM, ASME, DKD,
OIML, and Euramet guidelines.
If calibration results go outside of the
manufacturer's specifications, the instrument will be adjusted to bring results
back within the parameters with the customer's approval.
If reference equipment is unavailable,
Eurocaltech will subcontract the job through approved external vendors.
The customer must bring all necessary
accessories with the instruments for calibration.
All client information will be kept
confidential, unless required by law.
Information on the customer collected from
sources other than the customer must be kept private between the customer and
Eurocaltech.
Eurocaltech guarantees that if an instrument is
found to be out of tolerance due to repair or calibration flaws within one
month for electronic instruments and mechanical instruments,.
Any OEM-assisted instrument configuration
changes may incur additional expenses.
On-Site Services
The customer must authorise Eurocaltech
technicians to disconnect instruments and leads for calibration.
The customer must provide an environmentally
controlled area with proper lighting, electrical service, and space for
Eurocaltech standards and computers.
The customer must have instruments available or
delivered promptly to expedite the calibration process.
Customers can modify their 'Due for Calibration'
notice to meet their needs.
A travel charge per technician will be applied.
Cancellation on the day of an onsite visit will
incur the minimum charge per visit and any applicable charges.
The customer should provide room and food if the
calibration takes a long time.
Eurocaltech repair policies
Lab and subcontracted repairs are quoted in
advance and require customer authorization to proceed. All unapproved repairs
are subject to an evaluation charge.
Eurocaltech's ability to calibrate an instrument
does not imply its ability to align or repair it. Some manufacturers consider
this process to be proprietary.
Delivery Schedule: subject to availability of
spares
Product Supply
The manufacturer provides a limited warranty
period of a few months, covering material defects from the date of shipment,
depending on the manufacturer's warranty period.
Delivery and shipping
Eurocaltech provides pick-up and delivery
services and customer instruments from the time they leave the customer’s
premises until they are returned.
Eurocaltech requires documentation (packing
list, purchase order, etc.) of instruments to be calibrated or repaired at the
point of Eurocaltech receipt to satisfy the quality standards requirement for
control of instrumentation and inventory.
Eurocaltech is not responsible for items such as
leads, manuals, accessories, etc. that are not listed on the customer purchase
order or packing list.
Eurocaltech is not responsible for instruments
that arrive damaged due to improper packaging or handling if shipped via
carrier.
The customer shall provide the Eurocaltech
driver with a signature of receipt of instruments upon delivery. The driver
will not release the instruments without a signature.
Quoted calibration prices do not include
shipping charges. Eurocaltech is not responsible for any shipping, duties,
fees, taxes, or customs charges.