FAQ | Frequently Asked Questions | Eurocaltech
FAQ | Frequently Asked Questions | Eurocaltech
Calibration and Repair Services
• Calibration is the process of ensuring the accuracy of an instrument, preventing it from drifting from its ideal state.
• Calibration specialists correct minor imbalances and return the meter to optimal operating condition.
• Calibration can help identify and fix problems if errors are due to malfunctioning internal components.
• If an instrument fails calibration, it is recommended to include any leads, chargers, or accessories that come with the instrument.
• If the meter fails the calibration test, it will be sent to the repair department for repair.
• The inspection procedure can take up to one week, with a fee associated with it that will be reimbursed if the repairs are proceeded with.
• The free price guarantee no longer applies to testers that fail calibration.
• Most instruments need to be calibrated once a year.
• Calibration is necessary even if the meter isn't used frequently, as conditions like low temperatures and moisture can interfere with its functionality.
• Due dates on calibration certificates are not indicative of when the instrument is due for calibration.
• The 5 days turnaround service is standard on certain instruments and is timed exclusively in working days.
• Calibration does not affect the memory on a tester.
• If a certificate is lost or contains incorrect information, a new certificate can be obtained by contacting the calibration service.
• On-site calibration is possible, and next-day service is available.
• Laboratory accreditation is the formal recognition of an organization's technical competency to perform specific tests, types of tests, or calibrations.
• The "Scope of Accreditation" lists the specific tests, types of tests, or calibrations for which a laboratory has been found competent.
• Calibration and service are available for all types of equipment.
• Certificates for on-site calibrations should be received within 5 business days of calibration.
• In-house certificates are typically sent back with the device, generally two to three business days from receipt.
• Calibration technicians are trained to resolve all service-related issues during the calibration activity.
• The calibration checks this activity both before and after each visit.